Turn office chaos into control with your agency’s own branded mobile app.
Scattered systems and disorganized processes frustrate caregivers and overwhelm your staff—but your branded mobile app consolidates everything into a one-stop shop, streamlining communication and building a community of loyal caregivers.
TRUSTED BY AGENCIES LIKE YOURS.
Caregiver turnover and inefficiency aren’t the problem—they’re symptoms of office chaos.
Do you suffer from any of the following alignments:
❌ Surprise no-shows because of communication breakdown
❌ Constant Interruptions answering the same questions over and over from caregivers
❌ HIPAA compliancy risks because schedulers are texting caregivers on non-secure apps
❌ Unreported incidents because forms are not easily accessible
❌ High caregiver turnover because they feel unsupported, insecure, and out on their own
❌ Low software adoption because caregivers don’t remember their login credentials or where to find the tools they need
❌ Client complaints because family emails are getting lost in inbox clutter
If you do, office chaos is bogging down your business and costing you caregivers.
What if there was a simple cure? Your Agency’s one-stop mobile hub.
Create clarity for your: Caregivers Staff Clients
✔ Surprise no-shows because of communication breakdown
✔ Constant Interruptions answering the same questions over and over from caregivers
✔ HIPAA compliancy risks because schedulers are texting caregivers on non-secure apps
✔ Unreported incidents because forms are not easily accessible
✔ High caregiver turnover because they feel unsupported, insecure, and out on their own
✔ Low software adoption because caregivers don’t remember their login credentials or where to find the tools they need
✔ Client complaints because family emails are getting lost in inbox clutter
Finally, keep everyone in the loop, build a close-knit team, and consolidate to reduce confusion.
See how we transform agencies with our proven Three C's Strategy.
STEP ONE
We work with you to create your mobile app strategy in these three key areas:
Communicate
Create a clear communication plan with one-touch access to support, workflows, and real-time updates.
Connect
Build a loyal caregiver community with themed social feeds, retention programs, mentorship, and reward-recognition.
Consolidate
Customize your Central hub with tools, programs, resources, and siloed software in one easy-to-use place.
STEP TWO
We configure your app with features that solve your biggest challenges.
Communication
Streamline your communication.
Using HIPAA-compliant communication tools, create an environment where your caregivers feel supported, valued, and confident in their roles.
- Hot Buttons combine different modes of communication to connect your caregivers to the right person in your agency with a tap
- Social Boards layer comment boards throughout your app for themed group interactions
- Direct Messaging allows your team to easily text one or many users in your app
- Push Notifications and Pop-Ups broadcast urgent open shifts, agency news, birthdays, and top performers
- Video Calling Add-On gives you immediate contact with caregivers, care teams, and families
Connect
Connection through culture.
Engagement features foster a strong sense of connection and team culture for the ultimate remote workers.
- Surveys help you learn about caregiver and client sentiment and mitigate issues that arise before they lead to turnover
- Caregiver Connect tools highlight and give shout-outs to exemplary workers with Caregiver of the Month and boost engagement with Trivia Challenges and Polls
- Mentor Programs pair veteran caregivers with new ones to create a support group right in the app
- Retention Plans like your recognition onboarding programs are digitized for easy access
- Directories with caregiver profiles build a team culture so caregivers don’t feel siloed and cut off from the office
Consolidate
Consolidate your tools.
Customize your own central hub with comprehensive tools to aggregate resources, tools, and software in one place.
- Onboarding workflows provide caregivers with digital forms, handbooks, processes, resources, and videos of the team to prepare for their orientation prior to arriving
- Quick Connect aggregates all of the software and tools your caregivers need at their fingertips to perform their jobs more effectively
- Resources like handbooks, policies, information packets, and newsletters are at your caregivers' fingertips with customizable experiences
- Training section houses links to training software and videos, forms to upload certifications, and how-to documents so caregivers are prepared for each new client
- Perks finally have a home, so caregivers can easily access AAA, discounts for shared rides, coupons for oil changes, child care resources, and any other benefits you provide
Your app comes with a dedicated Mobile Coach that works with you each month to make your app a success.
STEP THREE
We help launch your app and provide ongoing monthly support.
Advise on the best ways to improve adoption and engagement
Walk you through the full potential of all app features
Help you launch and update an app that scales with your agency
See how other agencies across the country are growing their businesses with customized apps.
The app helped us when our other software failed. We had a direct channel to our caregivers and didn’t skip a beat. Our mobile coach jumped right in and set up clock-in/out forms and anything else we needed to get through the outage.
We have three apps with enCappture and are going to do a fourth. We have already reduced calls to the office by over half, and we just got started! I finally have a place to launch all of our programs.
I had a caregiver come back to me after leaving to go to another agency. She said she came back because we have an app, and it was so much easier to work for us.
We wanted our app to be a one-stop-shop for our caregivers and clients.
Top questions agencies ask us.
Can I start my mobile app as a new or small agency, or should I wait until I am larger?
The best time to start is now! Your app is your central location for all that your agency offers to both your caregivers and clients. Set up your “hub” as soon as possible so you can add new initiatives and software as you bring them on and onboard caregivers as you scale.
How much time/work is required to set up and launch the app for my agency?
Your Mobile Coach does all the work for you. Our step-by-step onboarding process includes just three one-hour sessions to gather information from you. Then we set up your app for you. If you book your sessions in a timely manner, the whole process will take under 30 days.
Do I need to change the software I’m using?
No! We are software-agnostic because many owners complain they can’t get their caregivers to use the tools they provide. One of the major benefits of your app is the ability to create what we call “digital doorways” to your current management software, training programs, payroll companies, etc. We can also add how-to videos or documents so your caregivers know how to use the various software without calling your office staff.
Is the platform HIPAA-compliant?
Yes, we take security seriously. In addition to our software meeting all the technical requirements for HIPAA, we are stringent about training our team, managing devices, and having the necessary documentation in place. We also sign BAAs with our third-party software companies and our clients.
Do I need my own app store developer accounts for Apple and Android?
Yes. If you are an independent business, you will need your own app store accounts. You will set us up as admins to manage your account on your behalf. If you are a franchisee, your franchisor may have a single account for all franchisees, making the process easy.
How do I get my caregivers to download the app when I already have trouble getting them to use their management software and tools?
We have a proven launch process that works with your team to identify your “hook”. The hook is something that your caregivers need often and can only access through the app. We see up to 95% adoption for a majority of our home care apps.
Office Chaos is the leading cause of death for home care agencies. Let’s cure it!
Fixing turnover and disorganized operations isn’t just about survival—it’s about controlled growth.
- Retain Caregivers longer by eliminating frustration and confusion
- Streamline operations so your staff works smarter, not harder
- Build a thriving agency that runs efficiently and scales with ease